Shipping policy
Football Signature partners with major international shipping companies such as FedEx, DHL, UPS, and EMS. These carriers collaborate with local couriers, allowing us to deliver directly to your door while offering flat-rate worldwide shipping.
Order Processing
You will be charged at the time of order placement. All payments are subject to verification and approval before shipping, which may take several days to process. To prevent credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed or canceled.
We require between 2-5 business days on average to fulfill your order and prepare it for shipment. During peak seasons or holidays, this may take up to 10 days. Once an order enters the shipping process, no changes (including address changes) can be made.
We ship exclusively on business days and do not process shipments on weekends or holidays. Once your order is shipped, a confirmation email with tracking details will be sent.
If your order contains multiple items, they may be shipped separately due to varying warehouse or supplier locations.
Shipping Times
Delivery times vary by country or region. Below are estimated delivery times (in business days), excluding the 2-5 business day processing time:
Western Europe (Germany, France, Netherlands, etc.): 4-11 business days
United Kingdom: 4-11 business days
United States: 9-16 business days
Canada, Central Europe, Eastern Europe: 9-15 business days
Australia, New Zealand: 9-15 business days
Mexico, Central America, South America: 9-16 business days
While we strive to ensure timely delivery, Football Signature is not responsible for delays caused by conditions beyond our control, such as customs clearance, holidays, severe weather, or other unforeseen disruptions.
Duties, Taxes, and Other Fees
International shipments may incur import taxes, duties, or customs clearance fees once they reach the destination country. These charges are the sole responsibility of the recipient.
If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred. For more details, we recommend contacting your local customs office.
Tracking Information
All orders are processed with tracking numbers. A tracking email will be sent once your order is dispatched. Please note that some carriers may take several days to update their tracking systems. If your tracking number does not update after 5 business days, please contact us.
Lost, Stolen, or Damaged Packages
Football Signature is not responsible for lost, stolen, or damaged packages. If tracking indicates delivery but you have not received your package, please report it to your shipping carrier and file a claim.
For damaged items, contact us immediately at support@footballsignature.com and provide the tracking details for review. Claims must be reported within 48 hours of delivery confirmation.
Incorrect Address Disclaimer
It is the buyer’s responsibility to provide an accurate shipping address at the time of purchase. Once an order is placed, it cannot be modified. If the address is incorrect and the package cannot be delivered, we are not responsible for its retrieval or replacement.
Feedback
We value your feedback and welcome your questions or concerns. Please email us at support@footballsignature.com to share your experience. Your input helps us continually improve our services.